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Dedicated’ care home staff celebrate improved CQC rating

A Nottingham care home is celebrating its first ‘good’ rating after inspectors raised concerns about safety during previous inspections.

Charnwood, in Station Road, Carlton, has been rated ‘good’ by the Care Quality Commission (CQC) after inspectors visited the home on April 20, for a surprise inspection.

The home, which is made up of Charnwood Court and Charnwood House, provides nursing and residential care for people over the age of 65.

It had previously been judged as ‘requires improvement’ following inspections in February 2016, and January 2015. At those visits, inspectors raised concerns that the service was not always safe.

But an inspection report, published on Saturday (June 3), praised staff for keeping residents safe and for identifying – and dealing with – potential risks.

The report states: “People told us they felt safe at the service. One person told us, ‘There’s plenty of staff who are ok. They talk to you. Staff check on you to see if you are safe’. Another person commented, ‘Overall yes I think I do feel safe. No bullying happens here’.

“All of the relatives we spoke with felt their relations were safe at Charnwood. One person’s relative told us, ‘The place is secure. My [relative] has been here three years. I have no concerns about abuse. [Relative] is advised to use a walker to avoid falls. The home phones me if there is any problem’.”

The CQC also noted that people living at the home were complimentary of the staff, with one person describing Charnwood as being “like a big family”.

The report states: “During our visit we observed the atmosphere at Charnwood to be calm, friendly and homely. It was clear that positive relationships had been developed between staff and people who lived at the service.”We observed many instances of staff being kind and patient and spending time chatting with people throughout our visit. For example, we observed when staff came on shift or took over supporting a person during a mealtime they greeted people warmly, and struck up conversations about the person’s wellbeing.”We saw staff encouraging and supporting people, taking their time and working at people’s own pace.”

Charnwood is owned by Four Seasons Healthcare, which is based in Wilmslow, Cheshire.

Samantha Jacob, regional managing director for Four Seasons Healthcare, said: “It’s a credit to the dedication of the care team that the home was rated as ‘good’ overall and against each of the core criteria that the CQC inspectors use.”It is also heartening to see the very positive comments by residents and their relatives and to know that the team is so well appreciated.”

Source Nottingham Post