Healthwatch Nottingham is all about making a difference for local people; improving local health and social care services not just for today but also for those who may need them in the future.
Here’s a summary of what you’ve been talking to us about since April 2014.
Over the last year, 825 experiences were collected from local people. This includes experiences we gathered through our activities related to our targeted projects. on the walk in centre plans and our new young people’s mental health project.
Half of all the experiences we collected were from local people who are potentially under- represented when local services are being delivered and who may not otherwise have voiced their views and experiences.
People most frequently talked about hospitals, where the split between good and poor experiences was equal.
We spoke to local people in person or over the phone to provide information about local services 244 times. Over 70% of these people wanted information and details for dentists.
Over 90% of the experiences we have gathered regarding dentists were poor, people most frequently told us that they had experienced problems in getting to see an NHS dentist. People also told us that they had poor experiences relating to poor quality treatment and care from their dentist.
“…problems with appointments sent through to her by post and not being received, forcing her to chase things up herself.”
“…dentist’s manner was uncaring and put her off going for treatment.”
“Not happy with current dentist as they seem disinterested and not very good with her disabled son.”
Because of this evidence, and the number of people calling for information about dentists, we have decided to look into this in greater detail. We will be starting a new project in the coming months to understand more about local people’s access to, and experiences of, dental services across Nottingham. Watch this space for more details!