Mum shocked after being told to have hip staples removed at Boots in Victoria Centre
A mother who was told her local GP wouldn’t be able to remove her staples following a hip operation has said she is disgusted she was advised to have the procedure done at city centre Boots store.
Margaret Rankin, 66, had a hip replacement at the beginning of April and after a few days in hospital recovering, she was discharged and was told to visit her local GP to get her staples removed.
Mrs Rankin is currently on crutches and went into the Wellspring surgery in St Ann’s before being told she would have to attend Boots Health Centre at the intu Victoria Centre.
She said: “To be told they don’t remove staples and fob me off with a phone number – it’s disgusting. I called up and eventually I was told to go to Boots in town but how was I meant to get there on crutches with all those people using it as a shortcut to Parliament Street?
“There was absolutely no way I could get there, it’s not like there’s parking really close by and it’s one of the busiest shops in the city centre.”
The Boots store in the intu Victoria Centre has a health clinic within the shop which is run by Nottingham CityCare, and has disabled access but Mrs Rankin said it can be hard to manoeuvre around with the store.
Mrs Rankin, of St Ann’s, said: “It’s been a massive ordeal for me. I would have had to get there under my own steam so in the end Sarah, my daughter-in-law, took me to the Woodthorpe where I had my surgery done and begged them to remove the staples.”
Fortunately, the Mansfield Road-based hospital did remove the staples from her hip and did not make her pay for going private.
Sarah Rankin, 47, of Bestwood Park is Margaret’s daughter-in-law and feels the 66-year-old has been mistreated, she said: “I’ve made a formal complaint but I’m really not happy with the way they’ve treated her.
“It’s not just about Margaret but other elderly people as well. Some of them might not have family to fall back on and help them.”
The Nottingham City Clinical Commissioning Group, has received the complaint and a spokeswoman for them said: “We are not able to discuss specific details of this case due to patient confidentiality, but we have received a complaint regarding access to wound dressing services at the Wellspring Surgery.
“This will be investigated under our patient complaint procedure before we respond to the complainant about the concerns raised.”
A spokeswoman for Nottingham CityCare said: “We’re unable to discuss individual cases in any detail in line with patient confidentiality, however, we are always concerned to hear if any of our patients are experiencing difficulties in accessing our services.
“We strive to make it as easy as possible for our patients to access our services and support. The Boots store at intu Victoria Centre provides a city centre location with excellent transport links to the wider Nottinghamshire area, including disabled access from an on-street entrance on Lower Parliament Street.
“We will work with the CCG to review the specific concerns raised in this case.”
Some minor treatments, such as staple removal and wound dressings are carried out at the treatment room at the Boots store when certain GPs do not offer those services. The healthcare giant, based in Beeston, has a number of stores across the country where similar health centres are held.