Nottingham cancer support service rated ‘outstanding’
A Nottinghamshire cancer support service has been given top marks in an inspection.
The Macmillan Nottingham Cancer Support Service has been graded as outstanding from health watchdog the Care Quality Commission (CQC)
The service, which was nominated for this year’s Nottingham Post Carer of the Year, has offered support to more than 250 people with cancer, their carers and people who are affected by cancer in Nottingham since it taking referrals in April last year.
The CQC visited the service in November as part of their inspection of Nottingham City Care, who are working with Macmillan Cancer Support to deliver the service, and the report was published in March.
Six areas of outstanding practice were highlighted in Nottingham City Care, two of which were from the Macmillan Nottingham Cancer Support Service.
Firstly, they identified that the Macmillan Nottingham Cancer Support Service team gives patients the opportunity to access more support from Macmillan. The report highlighted that there is a need for the service because of a lack of provision in Nottingham for people living with cancer who have less complex needs.
The report also acknowledged the team’s ‘Sparkling Moments’ book which provides the team with an opportunity to record their positive experiences whilst delivering palliative and end of life care. These moments are then used as positive reflections for the team in the hope of reducing and relieving emotional stress.
Abi Powell, Macmillan Nottingham Cancer Support Service project lead, said: ‘”We found that throughout their visit, the CQC officers demonstrated real enthusiasm for our innovative service.”We were thrilled to get a direct mention in the report commending our practice and felt they recognised the high quality of our work.”
Susan Sanderson, partnership manager for Macmillan Cancer Support, said: “We are delighted for the team at the Macmillan Nottingham Cancer Support Service for achieving such exceptional results.
“Abi and her team are incredibly dedicated to delivering the best possible care and the CQC results highlight this endless commitment. We would like to congratulate Abi and the rest of the team on their well-deserved results.”
Maggie Charlton, 61 of Hyson Green, was diagnosed with breast cancer in 2007, and uses the service.
She said: “I cannot praise the team at Macmillan Nottingham Cancer Support Service enough. They are always there to talk to and they come to visit me when I need them. I don’t know where I would be without their support.”
Source Nottingham Post